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| Customer Service |
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| Q: Do you ship to a P.O. Box? |
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| A: Yes. |
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| Q: Do you have a product guarantee? |
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| A: Yes, all BRL supplements comes with our "industry leading" money back guarantee - 90 days on 3 month or more supply orders, and 30 days on 1 month supply orders. (View PDF) |
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| Q: What is Power Saver Discount? |
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| A: Power Saver is a no obligation shipment program with continued savings of up to 40% on all supplements, to ensure you don’t run out, for as long as you enjoy and see results! You can cancel or customize your future shipments at anytime, just by calling customer service. There is absolutely no risk or obligation. |
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| Q: What is the return policy for supplements? |
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A: Please click here to view BRL's return policy.
For fastest service please call 1-800-213-4101 (M-F 9am-7pm EST). Alternatively, you may email your request to info@brainresearchlabs.com. You must include your name, billing address, phone number and order number from the packing slip in order for your request to be properly processed. Please use "return request" in the subject line. |
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| Q: If I have questions or problems, where can I send them? |
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| A: Please contact us at: info@brainresearchlabs. For billing or returns you may also call us toll-free at 1-800-213-4101 (M-F 9am-7pm EST) |
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| Q: Are Brain Research Labs products available outside of the United States? |
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| A: Currently BRL products are only available within the United States ( Alaska, Puerto Rico, Hawaii, Guam included)
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| Q: How can I track my order? |
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A: BRL will do our best to keep you informed of your order. We will send you a confirmation to the email you provide at checkout to let you know certain order information. If you have further questions regarding the status of your order or any other concern or question, you can contact us at info@brainresearchlabs.com or call us toll-free at 1-800-213-4101 (M-F 9am-7pm EST). |
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| Q: What description will be shown on my credit card statement? |
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| A: There will be a line entry that reads: PROCERA AVH MEMORY |
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| Q: How long will it take to receive a credit on a return? |
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| A: Credits are issued immediately. You will see the credit on your next statement. However, your bank may take up to 30 days to post the credit to your account. |
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| Q: Do you charge sales tax on my order? |
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| A: On orders that are shipped to a destination in California, 8.25% is charged for sales tax. |
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| Q: Do you disclose any of my personal information to others? |
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| A: No. Your personal information remains totally confidential
(click here for more detailed information Privacy Policy). |
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| Q: What form of payment do you accept? |
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| A: We accept all major credit cards, debit cards, and checks. If you have further questions regarding the status of your order or any other concern or question, you can contact us at info@brainresearchlabs.com or call us toll-free at 1-800-213-4101. (M-F 9am-7pm EST) |
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